What’s new – 23rd July 2018

We’re pleased to announce that the Oxford area map has been updated as result of the major resignalling between Didcot and Oxford over the past few weeks. The map went live on Sunday evening, and we’re still fixing a few bugs with it (such as limit of shunt boards appearing as TVM430 markers) – but this evening we’ve added signal aspects to the map. There are still some issues on the Didcot map to fix too, and we’ll update that map in the coming days.

Also, by popular demand, we’ve drawn a map of Bristol Temple Meads which covers down to Bridgwater and joins up with our Exeter map at Cogload Junction.

Other issues we’ve worked on include dead berths between Leeds and Wakefield Westgate, incorrect routes from signal 176 at Shortlands, some missing GPLs at Swanley, new signals between Liskeard and Taunton, a missing crossover at Northallerton, routes on the East Coastway map, a problem with the fringe between Kings Cross and Peterborough PSB, route issues at Bradley Junction near Huddersfield – along with HU752’s signal berth not updating, updates as a result of the Ashton Moss resignalling, and a couple of minor updates to the North Lincolnshire map.

Finally, in a change to how we normally do things – the next map is probably going to be Liverpool Lime Street.

What happened – 11th July outage

Earlier today, the OpenTrainTimes website was down. The root cause was that one of the disks was full, which we’ve fixed and put our recovery process in to action. Given the time it takes to replay a backlog of messages – a problem we’ve had before – it took until about 3pm for us to catch up on the missed messages.

Although we have plenty of monitoring in place to alert us of problems such as this, we’ve identified – in this case – that the monitoring was set up for the wrong server. Consequently, nothing alerted us to the imminently-filling disk.
We’ll be fixing this over the coming days.

We’re sorry for the extended degradation in service today. We don’t take outages lightly, and we’ll be looking at ways to stop this happening in the future.